Service Council and Aquant:

Building a Lean Service Machine: 

Cutting Service Costs While Improving Performance 

Join Gyner Ozgul, President & Chief Operating Officer of Smart Care Equipment Solutions; Sidney Lara, Aquant's Service Principal; and John Carroll, CEO of Service Council, for a roundtable discussion to learn tactical, data-driven approaches for building and leading service teams during uncertain times.
Discover how to:
  • Upskill service techs – even with high rates of turnover
  • Measure – and improve – KPIs like First Time Fix Rate and Cost Per Success
  • Guide prioritization and maintain efficiency with the help of Service Insights
  • Reduce the cost of service while delivering exceptional customer experiences 


  • Gyner Ozgul, President & Chief Operating Officer of Smart Care Equipment
  • Sidney Lara, Service Principal at Aquant
  • John Carroll, CEO of Service Council

Watch This Webinar