The Real Impact of Technicians Leaving

According to the annual Chief Service Officers Report published by ServiceMax’s Global Customer Transformation team, technician attrition continues to be a major concern facing service and business leaders. While knowledge loss around service work procedures is part of the worry, there are a slew of other challenges that are concerning service leaders. Some of these might prevent or delay the future of outcome-based services or as-a-service business models.

Join Sara Cerruti and Sumair Dutta from ServiceMax as they share findings from their recently published CSO report and discuss how service leaders are taking action to support the future of their service operations.



Sara Cerruti

    Sumair Dutta

Senior Director, Global Customer Transformation,

Industry Analyst and Senior Director, Global Customer Transformation,

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