The Service Leader's Guide to Workforce KPIs
Getting service right, right now, is a complicated task.
The service landscape is facing a dramatic transformation that ranges from the need to skill up a new workforce, to the move away from reactive break-fix work towards a predictive service model.
This guide explores:
- The 5 KPIs that matter most for service organizations how to measure them
- Why Measuring individual employee performance impacts the whole team
- What the Aquant Workforce Performance Index is, and how it levels the playing field for the entire workforce