Service KPIs in 2021: How Does Your Team Measure Up?
The bottom quarter of the workforce racks up 80% of service costs, according to Aquant’s recent Service Intelligence Benchmark Report.
Do you know how common challenges, like the workforce skills gap, are impacting your team’s performance?
We’ll take a deep dive into the state of the industry using actual service data as a guide. And we’ll learn from Ron Pasquale, Director of Strategic Programs at Ericsson, about how his team defines and optimizes meaningful service metrics.
What the webinar will cover:
- How you rank vs your peers for KPIs like FTFR and MTTR
- The business impact of technician skill level, in real numbers
- Strategies for bridging the technician skills gap with AI