Service KPIs in 2021: How Does Your Team Measure Up?

The bottom quarter of the workforce racks up 80% of service costs, according to Aquant’s recent Service Intelligence Benchmark Report.

Do you know how common challenges, like the workforce skills gap, are impacting your team’s performance?

We’ll take a deep dive into the state of the industry using actual service data as a guide. And we’ll learn from Ron Pasquale, Director of Strategic Programs at Ericsson, about how his team defines and optimizes meaningful service metrics.

What the webinar will cover:

How you rank vs your peers for KPIs like FTFR and MTTR
The business impact of technician skill level, in real numbers
Strategies for bridging the technician skills gap with AI

Service KPIs in 2021: How Does Your Team Measure Up?

The bottom quarter of the workforce racks up 80% of service costs, according to Aquant’s recent Service Intelligence Benchmark Report.

Do you know how common challenges, like the workforce skills gap, are impacting your team’s performance?

Watch This Webinar