Service KPIs in 2021: How Does Your Team Measure Up?

The bottom quarter of the workforce racks up 80% of service costs, according to Aquant’s recent Service Intelligence Benchmark Report.


Do you know how common challenges, like the workforce skills gap, are impacting your team’s performance?


We’ll take a deep dive into the state of the industry using actual service data as a guide. And we’ll learn from Ron Pasquale, Director of Strategic Programs at Ericsson, about how his team defines and optimizes meaningful service metrics.

What the webinar will cover:

  • How you rank vs your peers for KPIs like FTFR and MTTR
  • The business impact of technician skill level, in real numbers
  • Strategies for bridging the technician skills gap with AI

Watch This Webinar