Whose Fault Is It Anyway: User-Error vs. Defective Parts

Live Session: September 28th, 11:00 am ET

What’s the root cause of the problem: a defective part or simply human error?

It’s a familiar scenario for service leaders: you’re pulled into a customer escalation and need to figure out how to resolve their complaints. The issue could be with an isolated part – but with today’s increasingly-complicated machinery, it could also be due to a user’s error.

Join us on September 28 at 11:00 a.m. ET for an interactive game-show webinar – and prizes! Together we'll:

Debate real-world scenarios with participants
Share tactical recommendations on how service leaders can gain clear answers to customer issues (all using service data!)
Demonstrate how Aquant’s Service Insights reveals trends about asset performance in ways you’ve never been able to previously access, as well as provide simple fix suggestions that customers can perform on their own

Stop relying on hunches. Start getting a clear picture of every aspect of your business. Make the best business decision based on clear insights.

Sidney-01 (1)

Sidney Lara
Aquant Service Principal

Register Today