Whose Fault Is It Anyway: User-Error vs. Defective Parts
Live Session: September 28th, 11:00 am ET
What’s the root cause of the problem: a defective part or simply human error?
It’s a familiar scenario for service leaders: you’re pulled into a customer escalation and need to figure out how to resolve their complaints. The issue could be with an isolated part – but with today’s increasingly-complicated machinery, it could also be due to a user’s error.
Join us on September 28 at 11:00 a.m. ET for an interactive game-show webinar – and prizes! Together we'll:
Stop relying on hunches. Start getting a clear picture of every aspect of your business. Make the best business decision based on clear insights.