How Sysmex Took the Pain out of AI Adoption
The leadership team at Sysmex America, Inc. knew they needed to shift from a traditional to a predictive service model to drive faster, more accurate service resolution.
They also understood that transformation would require AI-powered technology to harness IoT and service data, and empower its workforce to solve difficult service challenges. The big question was whether the team should boost internal resources to build the technology in-house or turn to an outside vendor specializing in AI tools for the service industry.
Customer Care Systems & Technical Consulting Director
Customer Care Systems Sr. Manager
VP of Product Marketing