Building Your Service Dream Team for 2021

Building a modern service team requires a well thought out plan and sharp execution.

How can you quickly ramp up a workforce in transition? Be part of the conversation where we’ll cover

  • Hiring the right candidates with the right balance between soft and hard skills
  • Developing a highly skilled workforce to address sophisticated products and challenging service delivery issues
  • Workforce training and engagement strategies
  • Technology that quickly turns service data into actionable information to help upskill the workforceView the webinar recording for an executive discussion of the issues, strategies, and go-forward planning that service leaders can use in formulating the next steps to adapt and ensure success in the “new normal.”

We’ll detail recent research, too including:

Watch This Webinar