How 3D Systems Slashed Parts Costs & Decreased Repeat Visits
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To do so, Hessinger and his team turned to artificial intelligence to empower every tech with the knowledge to provide fast and predictive service. By using Aquant and ServiceMax, 3D Systems was able to:
- Reduce parts usage by 62%
- Decrease repeat visits by 39%
“With artificial intelligence-driven insights, resolving customer challenges has become more efficient and accurate, ultimately driving improved service profitability,” says Hessinger.