Measure What Matters:
The 2022 Service Intelligence Benchmark Report
Service organizations have a big customer experience gap.
That's according to the 2022 Service Intelligence Benchmark Report. The report analyzed field service records from more than 76 organizations, including service divisions within OEMs and third-party service organizations across manufacturing, medical devices, capital equipment, HVAC, commercial appliances, and more.
The detailed findings in this report provide insights into every aspect of service performance.
- Discover how service organizations and their workforce measure up against industry benchmarks
- Learn why hitting your KPIs rarely equates to outstanding customer experiences
- Understand the spiraling negative impact of a missed First Time Fix (FTF) event
- See how a workforce shortage has exacerbated the skills gap