Beyond Chatbots: 11 Ways AI Elevates Service
Your most seasoned service techs are retiring, and they’re taking their knowledge with them.
Artificial intelligence is transforming customer service. Many companies have embraced AI and machine learning to automate service functions and drive more efficient resolution of customer issues. Recent research shows that the use of AI by customer service teams is projected to increase by 143 percent through 2010.This e-Book explores how organizations are embracing the full potential of machine learning to inspire foundational changes in the way companies resolve and even prevent customer problems.